Service standards
| Commitment | Standard |
|---|---|
| Acknowledge a new enquiry | Within two business hours |
| Itemised quote | Before any work starts |
| Status updates | At lodgement, duty, examination, release and delivery |
| Document review | Before the vessel arrives, when documents are sent in time |
| Final paperwork | Release documents, receipts and invoice sent digitally |
Compliance
- We declare goods at their true value and correct classification
- We do not make, facilitate or pass on unofficial payments
- Every government charge is paid through official channels and receipted
- We advise you in writing if a request would breach customs law
If a client asks us to undervalue or misdescribe goods, we decline the instruction. That protects you as much as us: the importer is liable for false declarations.
Your data
We use your documents only to handle your shipment and keep them securely for as long as the law requires. See our privacy notice.
Complaints
If something goes wrong, tell your account manager first. If it is not resolved, email info@7asfreight.com with "Complaint" in the subject and a manager will respond within two working days.
